Phone Etiquette 26: Remembering Names

If you are making calls for business, or answering phones for a living, it is good practice to address the other party with their name. This will assure them that you are indeed listening and by repeating their name you can remember it easily. Also, this will help build your rapport with the other person.

Make sure not to overdo it, though. It may sound annoying and some times condescending to others.