Phone Etiquette 27: The Hold Button

The “Hold” button (or “Mute” on old phones) is there for a purpose. Use it, and use it a lot.

• If you have to speak to someone while your on the phone, press “Hold.”
• If someone is speaking to you while your on the phone, “Hold.”
• If you have to leave the phone to go get something, don’t just place it on top of your desk, press “Hold.”
• If you have to do (or go through) some extra long paperwork or computer work, “Hold.”
• If you have to call someone over, press “Hold” please.