Phone Etiquette 30: Updating Your Voicemail

If you are running a business and are often out of the office, it is good practice to update your voicemail. By doing so, your customers/clients will know that you are on top of things and will re-assure them that you are indeed listening to their calls.

Whenever you will be out of the office, whether on vacation or on a business trip, include the dates that you will be out and the date that you will return. Make sure to mention that you will be reviewing your messages when you get back. If you want to, leave a mobile number where you can be reached for emergencies or important calls.

Phone Etiquette 29: Handling Missed Calls

Modern technology allows us to never miss another call again. Voice mail systems and mobile phones’ ‘missed calls’ feature saves us the trouble of wondering who called us when. That leaves us no reason to NOT give a call back.

Common sense tells us to return a missed call as soon as possible. Ideally, you must a return a call within a 24 hour period. Unless a voicemail is left with a specific time and date, try to call back as soon as you can.

Phone Etiquette 28: Keep Your Voice Low

Except for some places where you should not use your cellphone, there’s a big space of public area where you can answer and make calls. But for the sake of the other party and the people around you, keep your voice low. Make sure you talk directly to your phone’s mouthpiece. Also, avoid getting to personal or emotional while using your cellphone in public.